The Good Physio experience...

 

LOCATION

Enter the clinic through our glass door on Rose Street, close to the corner of Jetty Road and Rose Street. Located behind the Bayside Village Shopping complex, we are neighbours with FORM Pilates and Barre and situated below Anytime Fitness.


PARKING

There are free 1 hour and 2 hour parks available alone Rose Street, just outside the clinic entrance. 3 hour parks are also available a bit further down on the extension of Rose Street, and in surrounding side streets. 


DURATION

Please allow at least 1 hour if it's your first time at the clinic or if you have booked a long appointment. For standard follow-up appointments please allow 30 - 45 minutes. Our practitioners occasionally may run late so please expect to wait up to 15 minutes. Our receptionists will let you know in advance if the wait time is expected to be any longer than this. 


CONFIRMING YOUR BOOKING

We will send you a reminder via SMS the day before your appointment, please respond β€˜yes’ to ensure your appointment time is secured or reschedule your appointment to an appropriate time. 


CANCELLATION POLICY

We require at least 4 hours notice if you need to reschedule or cancel your appointment. This is to allow us time to offer your appointment time to someone else who may need treatment. Late cancellations or failure to attend an appointment without cancelling may attract a cancellation fee. 


WAITLIST

By regularly updating and considering our waitlist, we are often able to fit people into their desired appointment times throughout the week. If you are unable to find a time that suits you when online booking please contact us to let us know your availability and we will do our best to fit you in. 


DRESS

There are no specific dress requirements. Please dress however you feel most comfortable. If you prefer to wear a singlet while getting your shoulder/neck treated or bike shorts when receiving treatment on the lower body, this is completely up to you. 


PAYMENT

HICAPS and EFTPOS facilities are available at the front desk. Using HICAPS you may claim your health fund rebate 'on the spot' for physiotherapy, acupuncture and massage.

* The amount that is covered by private health insurance depends on your health fund, your level of cover and the appointment type.


WHAT TO BRING

  • Any recent medical imaging (Ultrasound, X-Ray, MRI or CT scans and reports)

  • Doctors letters, reports or referrals

  • Any relevant paperwork.

For patients claiming through Workcover or Motor Accident 

  • Claim number and case manager.